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What You Need to Know Before Using ex66com

Access to ex66com depends on your local law and whether you are in an eligible region — read these terms carefully before opening an account or making any deposit via bKash, Nagad or Rocket.

Eligibility by local lawAccount rules apply at registrationbKash, Nagad, Rocket coveredBangladesh region conditions
ex66com What You Need to Know Before Using ex66com
ACCOUNT SECURITY STANDARDS

How We Handle Your Data, Cookies and Account Records

We keep account data only for as long as required under our internal retention policy and applicable regional law. Your mobile number, wallet transaction records — including bKash, Nagad and Rocket activity — and login history are held securely and not shared with third parties outside of legal obligation. You have the right to request a copy of the data we hold on your account.

Data Retention

Account and transaction records are retained for the period required by our operating policy. You can request details of what we hold by contacting support with your registered mobile number.

Cookie Use

We use cookies to maintain your session, remember your lobby position and monitor account security. You can manage cookie preferences in your browser, though some features require session cookies to function.

Account Security

Login access uses OTP verification to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will suspend the account pending a security review.

Requesting Changes

To update personal details or request removal of your data, submit a formal request via live chat or email. We action verified requests within a reasonable period under our internal process.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

If you have a question about how these legal terms apply to your account, or if you need to raise a dispute about a transaction made via bKash, Nagad or Rocket, our support team handles account-level legal queries directly. Use the channels below to get a response from the right team.

Team online

Live Chat

Open the chat window from your account dashboard. For legal queries, select the account or compliance topic so your message reaches the right team member.

Email Support

Send detailed legal or account-related questions to our support email. Include your registered mobile number so we can match your account records.

Account Help Centre

Log in and visit the Help section. You can submit a formal request about account access, transaction disputes or eligibility queries directly from there.

Legal Terms — Questions We Get Asked

These are the questions that come up most often about how our legal terms apply to accounts in Bangladesh. If yours is not here, our support team can address it through live chat or email.

Access depends on your local law and eligible region. We do not determine legality for you. It is your responsibility to confirm whether using this platform is permitted where you are.

If your region is found to be ineligible, we may suspend or close your account. Any remaining wallet balance will be handled according to our standard account closure process — contact support for the specific steps.

Yes. Submit a request via live chat or email, including your registered mobile number. We will confirm what personal data and transaction records — including bKash and Nagad history — are held under your account.

Raise the dispute through our live chat or email support. Include your transaction reference and the wallet number used. We review account-level transaction records and respond with our findings.

We may update these terms at any time. Changes are published on this page. Continuing to use your account after a published update means you accept the revised terms.

Records are retained for the period required by our internal retention policy and applicable regional rules. You can ask for a retention summary by contacting our support team directly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.